The Erase drive process is Data Destructive and cannot be undone.The drive can still be used and reformatted by clicking the Erase button.WD Technical Support cannot provide a new password or alternative method to access encrypted data.

If the password cannot be remembered, the files on the drive are not accessible.There is no 'forgot password' option to reset the password.If the password is forgotten, the information stored on the hard drive cannot be retrieved.A failed drive or a drive with file system or media errors can result in failed access.The WD Security password protection is a 256-bit AES encryption.On a drive that has a password set up, click > Edit password. Similarly, whenĪ locked device is plugged in, you'll be asked if you would like to unlock it. Click the notification to be taken to the details panel to set up the password. When a supported device is plugged in, and the device isn't password protected, a notification is shown asking if you'd Prompt to lock or unlock on connecting the device Unlock the drive using that software or EdgeRover™. Note that unlock software built into the drive itself may appear on screen when the device is plugged in. If this feature was set up using different software, EdgeRover Note that EdgeRover™ can only Auto Unlock devices that were set up inĮdgeRover to Auto Unlock. This is very convenient and ensures that the catalog is kept up to date (a locked device can't If you enable Auto Unlock, when you plug this device into the same computer it will automatically unlock without having Tip: There's no 'Forgotten password' feature for drives so be sure that the hint will If it has a password and it's currently unlocked, an Unlocked When a device has a password and the device is locked, a Locked In the details panel, enter the desired password, verify it, and enter a password hint to help you remember it. Under the Source, click the Ellipsis icon.Locate the External Storage device you want to password protect.Setting the password for a device already plugged in The features below aren'tĪvailable with other devices. All the features below are only available when such devices are plugged in. Some WD™ External Storage devices, such as WD™ My Passport™ drives, include hardware encryption and can be password There will be no further functional and security updates. Important Announcement: Starting December 10th, 2022, EdgeRover will no longer be supported. Prompt to lock or unlock on connecting the deviceĬataloging specific folders on your computer

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